Privacy Policy

1. Introduction & Scope

Rowa Agency ("we", "us", "our") is deeply committed to protecting the privacy, security, and confidentiality of our users' personal information.

This Privacy Policy outlines how personal data is collected, processed, stored, and safeguarded when you visit our website (rowaagency.com) or use any mobile applications published by Rowa Agency on Google Play Store, Apple App Store, and other digital marketplaces ("User").

By downloading, installing, or using our mobile applications and digital services, you agree to the data collection and processing practices described herein.

2. Types of Data We Collect

Depending on the specific application and features you use, we may collect and process limited, necessary categories of information:

• Account & Identity Data: If account registration is available and utilized: name, email address, username, authentication tokens, and user profile preferences.
• Device & Diagnostic Information: Device model, operating system version (Android / iOS), language settings, unique device identifiers (Advertising ID / Android ID), and IP address.
• Usage & Telemetry Data: In-app navigation interactions, feature usage, session duration, and anonymized crash logs.
• Customer Support Communications: Information and contact details provided when you submit support queries or inquiries.

3. Purposes of Data Processing

Your personal data is strictly processed for the following legitimate business and operational purposes:

• To deliver core application functionality and maintain reliable performance
• To authenticate user accounts and secure login sessions
• To identify, diagnose, and resolve technical glitches and application crashes
• To comply with Google Play Developer Policies and global privacy regulations (GDPR, KVKK)
• To process user support requests and account deletion applications

4. Third-Party Service Providers & SDKs

We may integrate trusted third-party SDKs that comply with strict developer data protection standards:

5. Data Security & Encryption

We employ industry-standard security safeguards, including HTTPS/TLS encrypted network communication, to protect your data from unauthorized access, alteration, disclosure, or destruction.

6. Children's Privacy (COPPA Compliance)

Our applications do not knowingly collect personal information from children under the age of 13. If a parent or guardian discovers that a child has provided us with personal data without consent, please notify us at rowa3d@gmail.com and we will promptly purge the data from our databases.

7. Account & Data Deletion Rights

Users maintain the absolute right to request the permanent deletion of their account and all associated personal data at any time. You can initiate this directly within the mobile app under Settings > Delete Account, or submit an online request through our dedicated Account Deletion Portal.

8. Contact & Data Controller

For any questions or privacy inquiries regarding our practices, please contact our data controller: